We are committed to protecting your personal information.
1. Collecting Information
1.1. You acknowledge that if you use the Websites, we may collect information about you:
(a) when you provide us with your name and email address;
(b) when you request a booking; and
(c) generally when you navigate through the Websites.
2. Subscribing to our Newsletter and Emails
2.1. If you would like to receive our newsletters and notifications relating to Penguinwolf and our other products and services, we’ll ask you to submit certain personal information, including (but not limited to) your name, last name and email address. We may also request other information from time-to-time.
3. Submitting Material or Sending a Message
3.1. When you submit material via the Websites or you send a message using the Websites or subscribe to receive information from us, we’ll ask you to provide certain personal information, including (but not limited to) your full name, email address and a photo. We may also request other information from time-to-time.
4. Navigating through the Websites
4.1. We use session ‘cookies’ to automatically collect information about your IP address and web browser (and similar software) each time you navigate through the Websites. A ‘cookie’ is a small data file that’s stored on your web browser when you access the Websites.
4.2. Session cookies generally enable you to suspend your browsing activities on the Websites and come back after a limited time without losing your page or having to re-enter your log in details. The cookie will remain on your browser, but will be inactive, if your session is timed out or you end the session by closing the browser or navigating to a different website.
4.3. You can set up your web browser so it does not our accept cookies. You can also delete our cookies from your browser at any time. If you do either of these things it will likely affect your usability of the Websites.
5. Links to other websites and services
5.2. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorise to access your personal or other information or materials. If you are using a third-party website or service and you allow them to access your information or materials, you do so at your own risk.
6. Using and Protecting Your Information
6.2. We will generally use or disclose your personal information only for the primary purpose for which it was collected; or for a related secondary purpose where you would reasonably expect us to use or disclose the personal information for that secondary purpose. We may otherwise use and disclose your personal information if you have given us consent for the use or disclosure or it is required or authorised by law.
6.3. In addition to any purpose notified to you at the time of collection we use your personal information to:
(a) provide personalized content and information to you and others, which could include online ads or other forms of marketing, services we provide via the Websites; our newsletters; sponsor and branding activities; and other information relating to Penguinwolf;
(b) send you information about or notices relating to: any changes or upgrades that we make to the Websites;
(c) maintain a database of user and subscriber details and other internal analysis purposes
(d) monitor metrics such as total number of visitors, traffic, and demographic patterns;
(e) remember information (generally only for a limited period of time) so you will not have to re-enter it during your visit;
(f) create look-a-like audiences through Google, Facebook and other third parties
(g) any use which is required or authorised by law.
6.5. If required, we may also disclose your personal information:
(a) to our professional advisors;
(b) to law enforcement authorities, if we suspect that an unlawful act is being committed or that such disclosure will prevent that unlawful act; or
(c) as otherwise required or authorised by law.
7. Advertising and Analytics (Google Analytics, Facebook)
7.1. We may share your information with third-party organisations in order to collect, process and use your information for marketing purposes. These include:
(a) Data analysis (Google Analytics);
(b) Targeted Ads (Facebook, Instagram, LinkedIn);
(d) Re-Marketing (Google)
8. Opting Out
8.1. At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, you consent to receive direct marketing communications from us.
9. Cross-border disclosure
9.2. We will use reasonable endeavours to ensure that if your personal information is to be transferred to third parties located outside of Australia, it will not be held, used or disclosed by the recipient of the information in a manner that is inconsistent with the Australian Privacy Principles or the GDPR.
11. Accessing your personal information
11.1. You are entitled to know what personal information we hold about you. Please direct any questions regarding personal information we hold about you to email@example.com.
11.2. “Personal information” has same meaning given to it in the Australian Commonwealth Privacy Act 1988 – it includes information that can be used to personally identify you.
12. Your right of erasure, or to be forgotten
12.1. You may request the deletion of any personal information we hold on you at any time. To request deletion of your personal information, contact firstname.lastname@example.org using the email address we hold for you or otherwise proving your identity.
12.2. Be aware that requesting deletion, unlike unsubscribing from specific emails, is total and irreversible. This means that we will also lose any record of you having ever been on our systems, including any previous instructions you have given us opting out of specific emails types and your personal data such as photos and albums. If you re-join our systems, by voluntarily providing your personal information, you will appear to us as a completely new data subject. This does not affect your other rights in any way.
13. Correction of personal information
13.1. We take steps reasonable in the circumstances to ensure that the personal information that we collect, use and disclose is accurate, up to date and complete. If you believe that we hold personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and we will respond to your request within a reasonable time. We will not charge you for correcting your personal information.
13.2. To make a complaint about a breach of the Australian Privacy Principles, which includes how we handle your personal information, you may contact us at email@example.com. We will endeavour to respond to your complaint within a reasonable time after it is received. If you are not satisfied by our response, you may acquire further information regarding privacy from the Office of the Australian Information Commissioner.
14.1. We respect the Australian Privacy Principles (“APP’s”) set out in the Privacy Act 1988 (Cth) (“Privacy Act”) and any relevant application of the General Data Protection Regulation (the “GDPR”) to us.
14.2. Our Websites are not directed toward minors, and we do not knowingly collect information from children under 13 without parental consent and in compliance with applicable laws.